Skills & Competencies for IT Quality Assurance Analyst II

IT Quality Assurance Analyst II job profile

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JOB SUMMARY for IT Quality Assurance Analyst II

Evaluates, tests, and validates IT systems, services and /or software.

JOB RESPONSIBILITIES for IT Quality Assurance Analyst II

Assesses service levels and product performance to ensure they meet established quality standards. Documents issues and tracks status in designated systems. Develops solutions to resolve problems and makes recommendations for improvements to process, configuration, and products.

IT Quality Assurance Analyst II SALARY RANGE

BASE 50%
$85,448
TOTAL 50%
$88,685
Job Level
P02
Job Code
IT10000538
Education/Degree
Bachelor's Degree
Reports To
Manager

IT Quality Assurance Analyst II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each IT Quality Assurance Analyst II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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1 hard skill or competency (industry competency) for IT Quality Assurance Analyst II

1 Industry Competency – Root Cause Analysis
Proficiency Level -2
Skill definition-Identifying and analyzing the causes of issues to reduce recurrence using problem-solving techniques.
Level 1 Behaviors
(General Familiarity)
Identifies established routes and processes in conducting root cause analysis.
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Level 2 Behaviors
(Light Experience)
Responds to quality issues across our business using root cause problem analysis.
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Level 3 Behaviors
(Moderate Experience)
Provides guidance on the data collection and review process to support the root cause analysis process.
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Level 4 Behaviors
(Extensive Experience)
Promotes the use of tools to drive root cause analysis and corrective actions.
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Level 5 Behaviors
(Mastery)
Establishes and facilitates a root cause analysis-friendly culture and environment across our business.
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3 IT Quality Assurance Analyst II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst II
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst II
Proficiency Level - 5

9 general skills or competencies (Job family competencies) for IT Quality Assurance Analyst II

1 Job Family Competencies – Automated Testing
Proficiency Level -2
Skill definition-Using various testing tools and techniques to automate the process of validating the software functionality before releasing it to production.
Level 1 Behaviors
(General Familiarity)
Explains the importance of automated testing in the software development process.
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Level 2 Behaviors
(Light Experience)
Selects and uses specific tools to test the small units of application codes.
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Level 3 Behaviors
(Moderate Experience)
Reviews test cases and other testing artifacts to ensure software functionality.
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Level 4 Behaviors
(Extensive Experience)
Reviews organizational requirements to improve detailed test plans and scripts for automated testing.
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Level 5 Behaviors
(Mastery)
Develops automated scripts to test software quality and functionality.
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2 Job Family Competencies – IT Governance
Proficiency Level -2
Skill definition-Providing a formal structure or framework for aligning IT strategies to produce measurable results.
Level 1 Behaviors
(General Familiarity)
Explains the importance of security controls for IT governance.
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Level 2 Behaviors
(Light Experience)
Identifies IT governance gaps to support the solution development and implementation.
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Level 3 Behaviors
(Moderate Experience)
Performs system audits to identify emerging risks and issues in the system following the IT governance procedures.
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Level 4 Behaviors
(Extensive Experience)
Reviews IT governance project estimates to drive cost reduction and deliver return on investment.
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Level 5 Behaviors
(Mastery)
Leads the facilitation of IT governance forums to promote IT effectiveness and process compliance.
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3 IT Quality Assurance Analyst II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst II
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst II
Proficiency Level - 5

8 soft skills or competencies (core competencies) for IT Quality Assurance Analyst II

1 Core Competencies – Gathering Information
Proficiency Level -2
Skill definition-Accumulating necessary information from various resources to clarify the situation or make an informed business decision.
Level 1 Behaviors
(General Familiarity)
Lists the principles and procedures of gathering information.
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Level 2 Behaviors
(Light Experience)
Determines the source of information to verify its reliability.
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Level 3 Behaviors
(Moderate Experience)
Uses survey results to identify areas that need improvement within our business.
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Level 4 Behaviors
(Extensive Experience)
Recommends improvement of our business's records retention program.
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Level 5 Behaviors
(Mastery)
Generates innovative plans for curating and managing gathered information from different sources.
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2 Core Competencies – Quality Management
Proficiency Level -2
Skill definition-The process of planning, controlling and improving of product/service quality to maintain a desired and consistent level.
Level 1 Behaviors
(General Familiarity)
Explains the evolution and popular methodologies of quality management.
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Level 2 Behaviors
(Light Experience)
Identifies quality assurance issues per defined process and prepares appropriate reporting to management.
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Level 3 Behaviors
(Moderate Experience)
Participates in the design and development of an overall quality management plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees current quality improvement plans, policies, procedures, and programs; identifies improvement opportunities.
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Level 5 Behaviors
(Mastery)
Leads the quality metrics design and improvement initiatives to enable a robust quality control environment.
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3 IT Quality Assurance Analyst II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - IT Quality Assurance Analyst II
Proficiency Level - 4
5 Competency for - IT Quality Assurance Analyst II
Proficiency Level - 5

Summary of IT Quality Assurance Analyst II skills and competencies

There are 1 hard skills for IT Quality Assurance Analyst II, Root Cause Analysis.
9 general skills for IT Quality Assurance Analyst II, Automated Testing, IT Governance, Programming, etc.
8 soft skills for IT Quality Assurance Analyst II, Gathering Information, Quality Management, Analytical Thinking, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Analyst II, he or she needs to be proficient in Gathering Information, be proficient in Quality Management, and be skilled in Analytical Thinking.

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